Job Description

About Us:

Pocket Link is a tech company providing supply chain automation software for B2B vendors. We're looking for a dependable, tech-comfortable Customer Support Specialist to join us in delivering excellent service to our clients.

What You’ll Do:

• Respond to customer inquiries via email, phone, and chat
• Troubleshoot basic technical issues related to our software and Windows-based systems.
• Assist customers with installations, updates, and configurations
• Document support interactions and solutions clearly
• Collaborate with the tech team to escalate complex cases
• Learn SQL Server basic queries to be able to support more advanced cases.

What We’re Looking For:

• Strong English communication skills (spoken and written)
• Good computer orientation and basic Windows knowledge (network settings, file systems, etc.)
• Quick learner with the ability to follow technical instructions.
• No college degree required – skills, attitude, and reliability matter more

Why Join Us?

• Friendly and supportive team
• Opportunity to grow with a tech company that values your input
• Training provided – we invest in your success

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