Job Description

Job ID: 2891608 | Amazon.com Services LLC Amazon’s mission is to be the world’s most customer-centric company, and our Homepage is how millions of customers begin their interactions with Amazon every day. We are a global team that starts with the customer and works backwards in order to build great customer experiences across all devices (mobile app, mobile web, desktop, and tablet). Our team is looking for a customer obsessed, data driven, results-oriented, and analytical Senior Program Manager to manage one of our key, highest visibility business areas. In this role you will be tasked with initially managing and streamlining operations and managing partner relationships, with a goal to build a product plan and automate several currently manual processes as we progress through the year. In addition, you will lead and provide data analysis for Homepage WBRs. A successful candidate will demonstrate customer obsession and ownership to lead multiple cross-functional initiatives; be able to simplify and draw meaningful, accurate conclusions from complicated, diverse data sets; demonstrate user empathy and understanding and be able to turn user interactions and data into clear product requirements; and have solid business and marketing instincts and acumen. Excellent written and verbal communication skills and executive presence are also required. Key job responsibilities Streamline our interactions with key marketing and tech partners across Amazon Build data- and marketing-driven tradeoff frameworks and timelines that guide decision-making and optimize for the best customer experience and outcomes Partner with our BI team to measure and improve Homepage KPIs within specific Homepage experiences (Hero, Window Display) and Homepage-wide WBRs Make high judgment decisions and strategic recommendations on the right content mix and timing Build a product roadmap to automate currently manual processes (calendaring, approvals, tradeoff decisions, etc.) About the team: The Homepage team's mission is to inspire and delight customers by helping them discover products and services they’ll love, personalized to their unique interests and tastes. Roles on the Homepage team are inherently high impact and require working across multiple technical and non-technical teams, giving us a unique opportunity to influence and learn about multiple lines of business within Amazon. Despite the large scale of our business, we maintain a start-up, team- and people-first mentality. BASIC QUALIFICATIONS 5+ years of program or project management experience Experience using data and metrics to determine and drive improvements Experience owning program strategy, end to end delivery, and communicating results to senior leadership PREFERRED QUALIFICATIONS 2+ years of driving process improvements experience Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit here for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit here . This position will remain posted until filled. Applicants should apply via our internal or external career site. #J-18808-Ljbffr Jobleads-US

Job Tags

Similar Jobs